The first thing we must do is connect your hearing aids to the Signia App which is available for iPhone or Android phones.
Follow the video guide below, if you need any assistance:
Connecting to the app
The following video will help you set up your app connection.
Using the app
Here’s how to adjust the volume, sound balance and directional hearing using the app:
Show connection troubleshooting advice
Here are the steps to follow if your hearing aids are not connecting properly to the app:
Turn your phone’s Bluetooth on and off, then retry the connection
Turn your hearing aids on and off by using the rocker switch (hold down bottom button for more than 3 seconds). Retry the connection
Insert devices into charger, close charger. Then remove devices from the charger and place next to phone to retry connecting
Restart your phone
Uninstall & reinstall the app
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Using your hearing aids
Watch this video with step-by-step instructions
Have questions?
What do I do if my hearing aids keep falling out?
Try a different click sleeve size. After changing click sleeves, if they still fall out, then the retention wires may not be long enough. If you believe you need a longer receiver please contact our customer service team for further assistance.
How much does a hearing aid help with severe hearing loss?
Untreated hearing loss only gets worse the longer you wait, so any hearing aid is better than nothing. But the best device for severe hearing loss is a behind-the-ear (BTE) device that is medical-grade quality.
The great news is that the latest BTE hearing aids are now designed smaller than ever. They come packed with awesome features like the most accurate speech recognition technology, even in noisy environments, and acoustic-motion sensors that deliver crystal clear sounds. So even with severe hearing loss, you’ll be able to hear what’s most important to you no matter where you are.
Can I stream from my TV into my hearing aids?
Yes. With Signia 3X Charge & Go, you can use direct audio streaming from iOS (Apple) devices with the “made-for-iPhone (MFi) hearing aids” standard. Audio streaming from other mobile devices (Android smartphones, older Apple devices. PCs, laptops and other Bluetooth mobile devices) is possible via our StreamLine Mic accessory.
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Download the user guide
Review this brochure to understand wear schedule, adjustment time and what to expect with your first few weeks with the hearing aids
Try increasing the volume, charging the hearing aid or lastly try cleaning or exchanging the ear piece.
I hear whistling sounds
Reinsert the ear piece until it fits securely. You can also try decreasing the volume. Lastly try restarting the hearing aids (if charger unplugged turn off manually using rocker switch, if the charger is plugged in ensure the hearing aids are seated in the cradle).
Sound is distorted
Try decreasing the volume, charging the devices or lastly try exchanging the ear piece.
