Getting started with Signia 3X hearing aids

Everything you need to know about hearing aids and hearing health.

Set up the Vibe App
  • Downloading the app

    The first thing we must do is connect your hearing aids to the Signia App which is available for iPhone or Android phones.

    Follow the video guide below, if you need any assistance:

  • Connecting to the app

    The following video will help you set up your app connection.

  • Using the app

    Here’s how to adjust the volume, sound balance and directional hearing using the app:

  • Show connection troubleshooting advice

    Here are the steps to follow if your hearing aids are not connecting properly to the app:

    1. Turn your phone’s Bluetooth on and off, then retry the connection
    2. Turn your hearing aids on and off by using the rocker switch (hold down bottom button for more than 3 seconds). Retry the connection
    3. Insert devices into charger, close charger. Then remove devices from the charger and place next to phone to retry connecting
    4. Restart your phone
    5. Uninstall & reinstall the app
Using your hearing aids

Watch this video with step-by-step instructions

Have questions?
  • What do I do if my hearing aids keep falling out?

    Try a different click sleeve size. After changing click sleeves, if they still fall out, then the retention wires may not be long enough. If you believe you need a longer receiver please contact our customer service team for further assistance.

  • How much does a hearing aid help with severe hearing loss?

    Untreated hearing loss only gets worse the longer you wait, so any hearing aid is better than nothing. But the best device for severe hearing loss is a behind-the-ear (BTE) device that is medical-grade quality.

    The great news is that the latest BTE hearing aids are now designed smaller than ever. They come packed with awesome features like the most accurate speech recognition technology, even in noisy environments, and acoustic-motion sensors that deliver crystal clear sounds. So even with severe hearing loss, you’ll be able to hear what’s most important to you no matter where you are.

  • Can I stream from my TV into my hearing aids?

    Yes. With Signia 3X Charge & Go, you can use direct audio streaming from iOS (Apple) devices with the “made-for-iPhone (MFi) hearing aids” standard. Audio streaming from other mobile devices (Android smartphones, older Apple devices. PCs, laptops and other Bluetooth mobile devices) is possible via our StreamLine Mic accessory.

Download the user guide

Review this brochure to understand wear schedule, adjustment time and what to expect with your first few weeks with the hearing aids

Sound is weak

Try increasing the volume, charging the hearing aid or lastly try cleaning or exchanging the ear piece.

I hear whistling sounds

Reinsert the ear piece until it fits securely. You can also try decreasing the volume. Lastly try restarting the hearing aids (if charger unplugged turn off manually using rocker switch, if the charger is plugged in ensure the hearing aids are seated in the cradle).

Sound is distorted

Try decreasing the volume, charging the devices or lastly try exchanging the ear piece.

Devices emits signal tones

Charge the devices.

How to care for your hearing aids

Want to know more about hearing loss and hearing aids?

Our hearing care professionals are ready to assist you right now.