Help Center

Everything you need to know about hearing aids and hearing health.

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Getting started with your hearing aids

Setting up your devices, user guides, troubleshooting and more.

Sony CRE-E10

Sony CRE-C10

Signia 3X

Signia Silk

Video guides

Hearing aid basics

Top questions

Who is SoundBright?

Soundbright was founded to make hearing care more accessible and more affordable. Our team has decades of experience in hearing care, combining expertise from traditional retail, telehealth, and e-commerce. We know how to bring quality care straight to you.
Do I need a hearing test?

A hearing test is not required to use SoundBright. Here you can find an online hearing test but this is not required for our process.
How does SoundBright work?

SoundBright allows anyone who has experienced hearing loss to easily browse and purchase affordable, medical-grade hearing aids from the comfort of your home. Hearing aids arrive in 2-3 business days after purchase. Shortly after delivery, you will have a video care call with one of our specialists to ensure the devices are set up to best meet your needs.

If you ever have questions, our friendly Care Team is available for assistance.
Can I stream from my TV into my hearing aids?

Yes. With Signia 3X Charge & Go, you can use direct audio streaming from iOS (Apple) devices with the “made-for-iPhone (MFi) hearing aids” standard. Audio streaming from other mobile devices (Android smartphones, older Apple devices. PCs, laptops and other Bluetooth mobile devices) is possible via our StreamLine Mic accessory.
Can I buy hearing aids without seeing an audiologist?

Here at SoundBright, we do not require you to see an audiologist for fitting. Our hearing aids are ready for use out of the box – this we can offer with our remote care approach.
Can I stream phone calls or music directly to my hearing aids?

Yes. With Signia 3X Charge & Go, you can use direct audio streaming from iOS (Apple) devices with the “made-for-iPhone (MFi) hearing aids” standard. Audio streaming from other mobile devices (Android smartphones, older Apple devices. PCs, laptops and other Bluetooth mobile devices) is possible via our StreamLine Mic accessory.
Can I wear the device in the shower or pool?

No. Like most hearing aids, ours aren’t waterproof, so you should take them out before you shower or go swimming.