Vibe Air

Nearly invisible in-ear hearing aids.

Getting Started with your Vibe Air

This interactive guide helps you get set up on your devices.

  • 1

    First, lets review what's in the box

    Below you will see all the components that come in your box. If you are ever in need of more accessories, please visit our shop.

    • Vibe Air hearing aids Vibe Air hearing aids
    • Click sleeves Click sleeves
    • Size 10 batteries Size 10 batteries
    • Cleaning tools Cleaning brush and cloth
    • Carrying case Carrying case
    • User Guides User Guides
  • 2

    Connect to the Vibe App

    Download the App

    The first thing we must do is connect your hearing aids to the Vibe App which is available for iPhone or Android phones. Follow the video guide below, if you need any assistance:

    Once you've installed the app, click the Continue button.

    Create your Vibe account
    The following video will help you set up your account.

    Connect the hearing aids to your phone

    Here's how to connect your hearing aids via manual connection:

    Volume and sound balance adjustments

    Adjusting your settings once you've connected to the app.

    Show connection troubleshooting advice

    Here are the steps to follow to reset the app. This should be done when you hear no changes to volume or sound balance levels after making adjustments on the app.

    1. Re-pair the app: Top left hand corner -> Settings ->App Settings->Setup the App. Be sure to listen for the Confirmation Tone (2 beeps/ear).
    • Please download the iPhone app from App Store

      Download on the App Store

      Watch this video with step-by-step instructions

      Having trouble connecting?

      Show connection troubleshooting advice

      Here are the steps to follow to reset the app. This should be done when you hear no changes to volume or sound balance levels after making adjustments on the app.

      1. Re-pair the app: Top left hand corner -> Settings ->App Settings->Setup the App. Be sure to listen for the Confirmation Tone (2 beeps/ear).
    • First, please download the Android app from Google Play Store

      Get it on Google Play

      Watch this video with step-by-step instructions

      Having trouble connecting?

      Show connection troubleshooting advice

      Here are the steps to follow to reset the app. This should be done when you hear no changes to volume or sound balance levels after making adjustments on the app.

      1. Re-pair the app: Top left hand corner -> Settings ->App Settings->Setup the App. Be sure to listen for the Confirmation Tone (2 beeps/ear).
  • 3

    Using your hearing aids

    Now that we have the app connected let’s get familar with using your hearing aids. Below are videos covering everything you need to know about your devices.

    How to insert batteries into your hearing aid
    How to clean your hearing aids
    How to insert & remove hearing aids
    How to remove hearing aid batteries
  • 4

    Solutions guides

    Need help troubleshooting common issues such as no sound, door won't close, restarting etc.?

    Show how to fix problems with your device

    I hear no sound

    Open, then close battery doors. Listen for the power on jingle. If unable to hear the jingle, then replace the batteries. If batteries have been replaced, then take off the click sleeves and change wax guards.

    I hear tunnel sound

    Increase the treble

    The battery door won’t close

    Check that the battery is in correctly and that the negative (small) side is facing the lip/ledge.

    I hear no differences when after making adjustments on the app

    Re-pair the app. Please refer to page 44 on the user guide (Settings ->App Settings->Setup the App). Be sure to listen for the Confirmation Tone (2 beeps/ear).

    How do I restart the devices?

    Open battery doors for 5 seconds and close (do this twice if pairing for the first time).

    What do I do if my hearing aids are damp/wet from running or sweating?

    Place hearing aids in drying jar.

    Show more questions and answers

  • 5

    Slow and steady approach

    Review this brochure to understand wear schedule, adjustment time and what to expect with your first few weeks with the hearing aids


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Vibe app

Downloadable Guides

  • Download brochure

    The road to better hearing
    starts now

    Download our free hearing aid guide

  • Download Vibe Air User Guide

    Vibe Air User Guide

    Everything you need to know about setting up, using and maintaining your hearing aids.