45 Day Right to Return
If you are not satisfied with your SoundBright hearing aid device or any unopened accessory (the “Device”), you have the option of returning the Device within forty-five (45) days after delivery. As long as the Device is in its original condition (unopened, in the case of an accessory) and has not been damaged or modified (including repaired without our prior written consent) in any way, we will credit back the purchase price to the account used at the time of purchase, less any expedited shipping if any, and minus a $99 handling fee. SoundBright will not withhold a handling fee for the following states: California, Delaware, Maine, Massachusetts, Montana, Nevada, Oregon, Rhode Island, Vermont and West Virginia. If the Device returned to us is damaged in any way, you will not receive a refund.
Refunds are processed within approximately ten (10) business days of our receipt of your Device. Your refund will be credited back to the same payment method used to make the original purchase on the Service. WE OFFER NO REFUNDS ON ANY PRODUCTS DESIGNATED ON THIS SITE AS NON-RETURNABLE.