I hear no sound

Open, then close battery doors. Listen for the power on jingle. If unable to hear the jingle, then replace the batteries. If batteries have been replaced, then take off the click sleeves and change wax guards.

I hear tunnel sound

Increase the treble

The battery door won’t close

Check that the battery is in correctly and that the negative (small) side is facing the lip/ledge.

I hear no differences when after making adjustments on the app

Re-pair the app. Please refer to page 44 on the user guide (Settings ->App Settings->Setup the App). Be sure to listen for the Confirmation Tone (2 beeps/ear).

How do I restart the devices?

Open battery doors for 5 seconds and close (do this twice if pairing for the first time).

What do I do if my hearing aids are damp/wet from running or sweating?

Place hearing aids in drying jar.

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Review our Hearing Aid Guide to understand wear schedule, adjustment time and what to expect with your first few weeks with the hearing aids