Getting started with Signia 3X hearing aids

Rechargeable Bluetooth hearing aids.

First, lets review what's in the box

These are all the components that come in your box. If you are ever in need of more accessories, please visit our shop.

Signia 3X Charge & Go hearing aids
Click sleeves
Micro USB charging cable
Cleaning brush and cloth
Carrying case
User Guides

Connect to the Signia App

Downloading the app

The first thing we must do is connect your hearing aids to the Signia App which is available for
iPhone or Android phones.

Follow the video guide below, if you need any assistance:
Connecting to the app

The following video will help you set up your app connection.
Using the app

Here’s how to adjust the volume, sound balance and directional hearing using the app:
Show connection troubleshooting advice
Here are the steps to follow if your hearing aids are not connecting correctly to the app:
1. Turn your phone’s Bluetooth on and off, then retry the connection
2. Turn your hearing aids on and off by using the rocker switch (hold down the bottom button for more than 3 seconds). Retry the connection
3. Insert devices into the charger, and close the charger. Then remove devices from the charger and place them next to the phone to retry connecting
4. Restart your phone
5. Uninstall & reinstall the app

Solutions guides

Sound is weak

Try increasing the volume, charging the hearing aid or lastly try cleaning or exchanging the ear piece.

I hear whistling sounds

Reinsert the ear piece until it fits securely. You can also try decreasing the volume. Lastly try restarting the hearing aids (if charger unplugged turn off manually using rocker switch, if the charger is plugged in ensure the hearing aids are seated in the cradle).

Sound is distorted

Try decreasing the volume, charging the devices or lastly try exchanging the ear piece.

Devices emits signal tones

Charge the devices.

Device does not work

Ensure the hearing aids are turned on. Charge the hearing aids & observe the LED lights on the charger.

Audio isnt streaming to hearing aids

Andriod: verify that the SLM is properly paired (check BT connections -> streamline mic)
iOS: Check the following settings: settings > accessbility > hearing devices > audio routing

App is not connecting

Andriod: Ensure Bluetooth is turned on
iOS: Verify the device is paired by checking the following settings: settings > accessibility > hearing devices

Charging light do not turn on when devices are inside charger

Verify the charger is plugged in correctly

Devices keep falling out

Try a different click sleeve size.

Slow and steady approach

Get to know your Signia 3X

Download SoundBright Guide

Review our Hearing Aid Guide to understand wear schedule, adjustment time and what to expect with your first few weeks with the hearing aids

Download Hearing Aid Guide

Your questions answered

What do I do if I see no charging lights on my charger?

Verify that the charger is plugged in correctly. Watch our video on how to charge your devices.
What do I do if my hearing aids keep falling out?

Try a different click sleeve size. After changing click sleeves, if they still fall out, then the retention wires may not be long enough. If you believe you need a longer receiver please contact our customer service team for further assistance.
What do I do if my hearing aids don’t sound loud enough?

Check the wax filters to ensure they aren't stopped up.
Can I stream phone calls or music directly to my hearing aids?

Yes. With Signia 3X Charge & Go, you can use direct audio streaming from iOS (Apple) devices with the "made-for-iPhone (MFi) hearing aids" standard. Audio streaming from other mobile devices (Android smartphones, older Apple devices. PCs, laptops and other Bluetooth mobile devices) is possible via our StreamLine Mic accessory.
What if the device doesn’t fit my ear?

Your hearing aid will arrive with pre-installed size S (small) click sleeves. If those aren’t comfortable, try changing to one of the other three sizes provided (XS, M, L). Choose a smaller size if the hearing aid is pressing on your ear. Choose a larger size if the hearing aid feels loose or makes a whistling noise. Also, note that your left and right ear may be slightly different sizes, so feel free to use different size sleeves in each ear. To learn how to change the click sleeves, check the Product user guide.
How long does it take to fully charge?

A full charge takes 3-4 hours.
For which levels of hearing loss is Signia Charge & Go suitable?

Signia Charge & Go is suitable for all levels of hearing loss (mild, moderate, severe or profound).
What kind of control elements does the device offer?

There is a push-button on the device for onboard control. Additionally, it can also be controlled remotely via the Signia app, which is freely downloadable onto your smartphone.
What do I do if my hearing aids are damp or wet?

Place your hearing aids in Drying Jar.
What is the main advantage of lithium-ion battery compared to the other rechargeable solutions?
The Lithium-Ion battery is currently the best rechargeability solution in the market mainly with its:
- Longer daily runtime
- Longer overall lifetime
- Shorter charging time (together with faster charging option)
- Higher convenience for the hearing aid wearer
What do I do if my hearing aids are squealing?

Verify charger is plugged in correctly. Watch our video on how to charge your devices.
Can I stream from my TV into my hearing aids?

Yes. With Signia 3X Charge & Go, you can use direct audio streaming from iOS (Apple) devices with the "made-for-iPhone (MFi) hearing aids" standard. Audio streaming from other mobile devices (Android smartphones, older Apple devices. PCs, laptops and other Bluetooth mobile devices) is possible via our StreamLine Mic accessory.
Is there a possibility of faster charge if I do not have time to wait for a full charge?

Yes. Only 30 minutes of charging allows you up to 6 hours additional use.
Is the price shown for a pair or just one?

That price is for a pair. These hearing aids are only sold as pairs.