Getting started with Sony CRE-C10 hearing aids

Virtually invisible OTC hearing aids

1
First, lets review what's in the box

Below you will see all the components that come in your box. If you are ever in need of more accessories, please visit our shop.

  • Click sleeves
  • Cleaning brush and cloth
  • Carrying case
  • Size 10 batteries
  • User Guides
2
Connect to the Sony App
  • Download the App

    The first thing we must do is connect your hearing aids to the Sony App which is available for
    iPhone or Android phones. Follow the video guide below, if you need any assistance:

4
Solutions guides

I hear no sound

Open, then close battery doors. Listen for the power on jingle. If unable to hear the jingle, then replace the batteries. If batteries have been replaced, then take off the click sleeves and change wax guards.

I hear tunnel sound

Increase the treble

The battery door won’t close

Check that the battery is in correctly and that the negative (small) side is facing the lip/ledge.

I hear no differences when after making adjustments on the app

Re-pair the app. Please refer to page 44 on the user guide (Settings ->App Settings->Setup the App). Be sure to listen for the Confirmation Tone (2 beeps/ear).

How do I restart the devices?

Open battery doors for 5 seconds and close (do this twice if pairing for the first time).

What do I do if my hearing aids are damp/wet from running or sweating?

Place hearing aids in drying jar.

5
Slow and steady approach

Review this brochure to understand wear schedule, adjustment time and what to expect with your first few weeks with the hearing aids

Your questions answered

  • What if the device doesn’t fit my ear?
    Your hearing aid will arrive with pre-installed size S (small) click sleeves. If those aren’t comfortable, try changing to one of the other three sizes provided (XS, M, L). Choose a smaller size if the hearing aid is pressing on your ear. Choose a larger size if the hearing aid feels loose or makes a whistling noise. Also, note that your left and right ear may be slightly different sizes, so feel free to use different size sleeves in each ear. To learn how to change the click sleeves, check the Product user guide.
  • What’s the estimated battery life?

    The CRE-C10s have an estimated battery life of up to 70 hours.

  • Do these hearing aids pair with my smartphone so that I can answer calls, listen to music?

    The CRE-C10 model does not support audio streaming and phone calls. The CRE-E10 model however supports both audio streaming and phone calls.

  • Is the price shown for a pair or just one?

    That price is for a pair.  These hearing aids are only sold as pairs.

  • Can I wear devices in the pool or shower?

    Like most hearing aids, the Sony CRE-C10 isn’t waterproof, so you should
    take it out before you shower or go swimming.

  • What if the hearing aids don’t fit my ear?

    Your hearing aid will arrive with pre-installed size S (small) click sleeves. If
    those aren’t comfortable, try changing to one of the other three sizes
    provided (XS, M, L). Choose a smaller size if the hearing aid is pressing on
    your ear. Choose a larger size if the hearing aid feels loose or makes a
    whistling noise.

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