Rechargeable hearing aids designed for everyday wear
These are all the components that come in your box. If you are ever in need of more accessories, please visit our shop.
I hear no sound
Open, then close battery doors. Listen for the power on jingle. If unable to hear the jingle, then replace the batteries. If batteries have been replaced, then take off the click sleeves and change wax guards.
I hear tunnel sound
Increase the treble
The battery door won’t close
Check that the battery is in correctly and that the negative (small) side is facing the lip/ledge.
I hear no differences when after making adjustments on the app
Re-pair the app. Please refer to page 44 on the user guide (Settings ->App Settings->Setup the App). Be sure to listen for the Confirmation Tone (2 beeps/ear).
How do I restart the devices?
Open battery doors for 5 seconds and close (do this twice if pairing for the first time).
What do I do if my hearing aids are damp/wet from running or sweating?
Place hearing aids in drying jar.
Get to know your Sony CRE-E10
Review our Hearing Aid Guide to understand wear schedule, adjustment time and what to expect with your first few weeks with the hearing aids
That price is for a pair. These hearing aids are only sold as pairs.
Sony CRE-E10 OTC hearing aids are IP68 rated, which means they are not waterproof but do have a level of dust and water resistance.
Your hearing aid will arrive with pre-installed size S (small) click sleeves. If
those aren’t comfortable, try changing to one of the other three sizes
provided (XS, M, L). Choose a smaller size if the hearing aid is pressing on
your ear. Choose a larger size if the hearing aid feels loose or makes a
whistling noise.
Post a question, and one of our hearing aid experts will get back to you in a day or two.
