Warranty and returns

Everything you need to know about hearing aids and hearing health.

Your questions answered

After I order, when will my hearing aids arrive?

Our hearing aids ship in 2-3 business days, we use UPS next day shipping.
What happens if I lose or damage my devices?

At the time of original purchase, SoundBright provides an original warranty on all hearing systems. The manufacturer warranty covers unlimited repairs and one-time loss/damage coverage per unit. The warranty begins on the date that the new system is received by the customer.
How do refunds work, when do I get my refund?

Refunds are processed within approximately ten business days of our receipt of your device. Your refund will be credited back to the same payment method used to make the original purchase.
How does your 45-day trial work?

If you are not satisfied with your SoundBright hearing aid device or any unopened accessory, you have the option of returning the Device within forty-five (45) days after delivery. As long as the device is in its original condition (unopened, in the case of an accessory) and has not been damaged or modified (including repaired without our prior written consent) in any way, we will credit back the purchase price to the account used at the time of purchase, less any expedited shipping if any, and minus a $99 handling fee.
What’s included with my SoundBright order?
Here's everything included with my SoundBright order:
- Pair of Bluetooth-enabled hearing aids
- Cleaning and maintenance tools
- Lifetime customer support
- Mobile app for adjustments
- Warranty and loss and damage protection
- Product user manual, online guides, blogs and video tutorials