Support Center

To adjust the volume, please try the following steps:

• Press the button on the side of the hearing aid
• You will hear 1 beep
• Keep pressing to make it louder
• When you hear 2 beeps, you've reached the maximum volume
• Pressing the button again will change it to the lowest level
• The volume will change in a circle from 1 to 8, with 8 being the highest volume

To help reduce feedback, please try the following troubleshooting steps:

• Ensure the hearing aids are properly inserted and seated in your ears.
• Check that the volume is not set too high, as this can cause feedback.
• Try cycling through the listening programs by pressing and holding the button for three seconds to switch between quiet, restaurant, and outdoor modes.
• Inspect and replace the wax filters if they appear clogged or dirty, as this can affect sound quality.
• When using a landline phone, try positioning the phone slightly away from the hearing aid microphone to minimize interference.

Your hearing aids have 3 different listening programs for different environments:

• Press and hold the button for 3 seconds
• You will hear beeps that tell you which mode you're in:
• 1 beep = Quiet mode (best for quiet places like home)
• 2 beeps = Noise reduction mode (best for noisy places with conversation)
• 3 beeps = Outdoor mode (best for outside environments)
• Keep holding for 3 seconds to cycle to the next mode
• Stop when you hear the beeps for the mode you want

Charging the case:

To charge the case, plug the USB cable provided into the port at the bottom of the case.

When charging, the charger battery indicator will blink and when fully charged, all the charger battery indicators will light up. When the case battery is low, the charger indicator will blink to signal that charging is needed.

Charging the hearing devices:

Placing the hearing devices in the charging case allows them to charge. The charging indicator light on the hearing devices will always be on while charging, but will turn off when fully charged.

My hearing aids are not charging? 

• Make sure the hearing aids are properly seated in the charger. 
• Try using a different power outlet or USB cable if possible. 
• Leave the hearing aids in the charger for at least 3 hours to ensure a full charge. 

If your hearing aids are falling out or feel uncomfortable, try these steps: 

Try a different dome size:

• Your hearing aids come with multiple dome sizes (small, medium, large) 
• A different size may fit your ear better 
• Watch this video on how to change the domes: Soundbright Mini: Replacing Domes

Adjust the angle:

• Try rotating the hearing aid in different directions 
• Experiment with different angles until you find the most comfortable and secure fit 
• The device should sit snugly without falling out when you move your head 

Still having issues? 

If you've tried these steps and are still experiencing fit problems, we recommend upgrading to the Discovery model, which may fit your ear better. 

Contact our support team:  We're happy to help cover the upgrade charge! We want to make sure you have hearing aids that work perfectly for you. Email us at info@soundbright.com.

To connect your Discovery hearing aids to your mobile device, follow these steps:

• Turn off the hearing aid, then turn it back on.
• Enable the Bluetooth function on your smart device.
• Open the Bluetooth list on your smart device, search for "Discovery" and select it to pair.

Notes on Bluetooth Mode:

• The hearing aid's Bluetooth function automatically turns off when it's not connected for 3 minutes.
• No re-pairing is required after the initial successful connection.
• If you pause music or end a call, the device will automatically switch to the hearing aid function.
• When disconnected from the phone (Bluetooth turned off), the device will revert to the hearing aid function.

Ensure that you have the Soundbright app downloaded.

To connect your Discovery hearing aids to the app:

• Turn on your hearing aids by removing them from the charging case.
• Enable the Bluetooth function on your smartphone.
• Open the Soundbright app.
• Allow Bluetooth and Location Services when the app asks.
• Click the "Connect Hearing Aids" button.
• After the "Searching for Devices" is completed, the app will automatically connect to the hearing aids.
• You will see the "Discovery_L" and "Discovery_R" in your Soundbright app as well as the battery percentage of each hearing aid.

Check out the mobile app guide for more information on features the app provides!

To adjust the volume, please try the following steps:

• Short press the button once.
• You will hear 1 beep.
• Keep pressing to make it louder.
• When you hear 2 beeps, you've reached the maximum volume.
• Pressing the button again will change it to the lowest level.
• The volume will change in a circle from 1 to 11, with 11 being the highest volume.

If you're experiencing sound issues, try these troubleshooting steps:

• Check that your hearing aids are charged fully.
• Check that the ear domes fit your ear comfortably.
• The ear domes may have wax on them that is muffling the sound. Clean any wax from the domes and your ear and replace the wax guards. Watch this video here: Soundbright Discovery: Changing Wax Guards

If you're only hearing sound from one hearing aid, try these steps:

• Ensure both hearing aids are fully charged.
• Place each hearing aid back into the charging case and wait 2 to 3 minutes before placing them in your ear again.

To help reduce feedback, please try the following troubleshooting steps:

• Ensure the hearing aids are properly inserted and seated in your ears.
• Check that the volume is not set too high, as this can cause feedback.
• Try cycling through the listening programs by pressing and holding the button for three seconds to switch between quiet, restaurant, and outdoor modes.
• Inspect and replace the wax filters if they appear clogged or dirty, as this can affect sound quality.
• When using a landline phone, try positioning the phone slightly away from the hearing aid microphone to minimize interference.

Your hearing aids have 3 different listening programs for different environments:

• Press and hold the button for 2 seconds
• You will hear beeps that tell you which mode you're in:
• 1 beep = Quiet mode (best for quiet places like home)
• 2 beeps = Restaurant mode (best for noisy places with conversation)
• 3 beeps = Outdoor mode (best for outside environments)
• Keep holding for 3 seconds to cycle to the next mode
• Stop when you hear the beeps for the mode you want

Note: You can change the hearing modes on the app as well. See the app guide for more information.

Note: Before charging for the first time, remove the green insulation sticker from the charging contacts of the hearing aid.

Charging the case:

Plug the USB cable into the port in the back of the case. Ensure the cable is plugged into an outlet.

Charging the devices:

Placing the hearing devices in the charging case allows them to charge. The charging indicator light on the hearing devices will always be on while charging, but will turn off when fully charged.

If your hearing aids are falling out or feel uncomfortable, try these steps:

Try a different dome size:

• Your hearing aids come with multiple dome sizes (small, medium, large)
• A different size may fit your ear better
• Watch this video on how to change the domes: Soundbright Discovery: Replacing Domes

Adjust the angle:

• Try rotating the hearing aid in different directions
• Experiment with different angles until you find the most comfortable and secure fit
• The device should sit snugly without falling out when you move your head

Power On

• Press and release the bottom switch on the hearing aid.
• You will hear a voice prompt saying "Device on".

Power Off

• Place the hearing aids into the charging case, or
• Press and hold the bottom switch for at least 4 seconds, then release.
• You will hear "Device off".

You can adjust volume using either the rocker switch or the mobile app.

Using the Rocker Switch

• Quick press the top switch to increase volume
• Quick press the bottom switch to decrease volume
• A tone confirms volume changes
• A voice prompt plays at minimum, midpoint, and maximum volume

Using the Mobile App

• Open the NoviMed Hearing app
• Drag the volume slider right (louder) or left (softer)
• Tap the microphone icon to mute/unmute hearing aid microphones during streaming

Programs are optimized for different environments.

Available Programs

• Home – Everyday listening
• Restaurant – Noisy environments
• Outside/Car – Wind and road noise reduction
• Music – Enhanced sound quality for music and TV

Using the Rocker Switch

• Hold top switch for 2+ seconds → next program
• Hold bottom switch for 2+ seconds → previous program
• A voice prompt announces the selected program

Using the Mobile App

• Tap a program tile on the main screen
• Both hearing aids will switch programs automatically

Your hearing aids use Bluetooth® Low Energy (BLE) and support iOS and Android streaming.

Pairing with the Mobile App (Recommended)

• Power both hearing aids off and back on to enter pairing mode (3 minutes)
• Download and open the NoviMed Hearing app
• Follow the in-app pairing steps
• Tap "Pair" when prompted for each hearing aid

Manual Pairing

On iPhone

• Go to Settings → Accessibility → Hearing Devices
• Select NoviMed Pro W R
• Tap Pair twice when prompted

On Android

• Go to Settings → Connections → Bluetooth
• Select the first NoviMed device → Tap Pair
• Repeat for the second device

Charging the Case

• Plug the USB-C cable into a power source
• Case LED pulses while charging
• Full charge takes up to 3 hours

Charging the Hearing Aids

• Place hearing aids in correct left/right charging pockets
• Hearing aid LEDs slowly pulse while charging
• Full charge takes 2–3 hours

• Power hearing aids off and on again
• Ensure Bluetooth is enabled
• Accept all app permission requests
• "Forget" old hearing aids in phone settings
• Re-pair both hearing aids
• Delete saved bonds by holding the bottom switch for 10 seconds until you hear "Delete bonds"